The changes will take effect on January 1, 2024.
The Problem of Tech Support Scams
Tech support scams have become a significant concern for consumers in recent years. These scams typically involve scammers claiming to be from a well-known technology company, such as Microsoft or Apple, and offering to fix a non-existent problem with a consumer’s computer.
The Federal Trade Commission (FTC) has taken steps to strengthen consumer protections against telemarketing scams.
The Rise of Telemarketing Scams
The number of telemarketing scams has been on the rise in recent years, with the FTC reporting a significant increase in complaints from consumers. According to the FTC, these scams can take many forms, including:
These scams can be particularly damaging to older consumers, who may be more vulnerable to falling victim to these types of scams.
The Impact on Older Consumers
The FTC has reported that older consumers are disproportionately affected by telemarketing scams.
The Final Rule: Technical Support Services
The Federal Trade Commission (FTC) has issued a final rule that defines technical support services and outlines the requirements for these services. The rule aims to protect consumers from deceptive and unfair practices in the technical support industry.
Understanding the Definition of Technical Support Services
The final rule defines technical support services as any plan, program, software, or service marketed to repair, maintain, or improve the performance or security of a device. This definition encompasses a wide range of services, including:
Key Provisions of the Final Rule
The final rule contains several key provisions that will become effective 60 days after publication.
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