Information Technology (IT) collaboration is a vital component of technology delivery model transformation, enabling organizations to harness the power of digital and AI-driven customer experiences.
- Infosys, a global leader in next-generation digital services and consulting, and Spark New Zealand, the country’s largest telecommunications and digital services company, have announced a strategic partnership to accelerate Spark’s transformation into a digital-first organization.
- This collaboration will help Spark to reduce its IT operating costs and support the company’s Operate Programme, while also driving innovation and customer-centricity through the use of AI and digital technologies.
The partnership will focus on leveraging Infosys’ Topaz, an AI-first set of services, solutions, and platforms that utilize generative AI technologies, and Infosys Cobalt, a set of services, solutions, and platforms designed to accelerate cloud adoption by enterprises.
| Infosys Topaz | Generative AI technologies |
| Infosys Cobalt | Cloud adoption acceleration |
As part of the agreement, Infosys will provide its global DevOps and software engineering capabilities to help build, test, integrate, and deliver Spark’s systems and applications, along with monitoring and support. Spark will retain its IT assets and control its technology architecture strategy, product design and innovation roadmap, and business applications, supported by Infosys’ global reach and expertise.
“Infosys has collaborated with Spark for over 16 years, working alongside our local teams to support the applications that enable Spark to deliver new products and digital experiences for our customers. We are now building on this relationship to allow our teams to focus on our technology strategy and the product roadmaps that will grow our competitive advantage, while leveraging Infosys’ global scale to execute these plans quickly and efficiently, and accessing Infosys’ investment in AI and innovation to enable us to keep delivering great experiences for our customers.” – Matt Bain, Data and Marketing Director, Spark
The partnership will enable Spark to:
- Reduce its IT operating costs through the adoption of digital and AI technologies
- Improve customer experiences through AI-driven insights and automation
- Enhance its digital innovation capabilities through the use of Infosys’ Topaz and Cobalt platforms
Infosys will also enhance its local workforce to complement its global operations and ensure that critical local support and expertise is retained in New Zealand. About Spark:
Spark is New Zealand’s largest telecommunications and digital services company, providing mobile, broadband and digital services to millions of New Zealanders and thousands of New Zealand businesses. About Infosys:
Infosys is a global leader in next-generation digital services and consulting, with over 300,000 people working to amplify human potential and create the next opportunity for people, businesses and communities.
Key Benefits of the Partnership
- Reduced IT operating costs through the adoption of digital and AI technologies
- Improved customer experiences through AI-driven insights and automation
- Enhanced digital innovation capabilities through the use of Infosys’ Topaz and Cobalt platforms
How the Partnership Will Deliver Results
- Infosys will provide its global DevOps and software engineering capabilities to help build, test, integrate, and deliver Spark’s systems and applications, along with monitoring and support.
- Spark will retain its IT assets and control its technology architecture strategy, product design and innovation roadmap, and business applications, supported by Infosys’ global reach and expertise.
- Infosys will enhance its local workforce to complement its global operations and ensure that critical local support and expertise is retained in New Zealand.
Conclusion
The partnership between Infosys and Spark marks an exciting step forward for the digital transformation of Spark, enabling the company to reduce its IT operating costs, improve customer experiences, and enhance its digital innovation capabilities through the use of AI-driven technologies. By leveraging Infosys’ Topaz and Cobalt platforms, Spark will be able to drive business growth and create a competitive advantage in the market.
