Fujitsu and Seven-Eleven Japan Launch Joint Training Platform for Convenience Store Employees
Fujitsu and Seven-Eleven Japan have joined forces to develop a cutting-edge training platform for the convenience store employees of Seven-Eleven Japan, Co., Ltd. The joint platform is the latest example of the company’s commitment to making the world a better place through innovation and digitalization.
Addressing the Challenges of the Retail Industry
Seven-Eleven Japan is facing several challenges in the retail industry, including a declining birthrate, an aging population, and a shrinking workforce. These challenges have forced the company to rethink its approach to employee training. In response, Seven-Eleven Japan has been promoting the digitalization of store employee education, such as the distribution of videos to stores and the use of electronic manuals. The new joint platform is expected to accelerate this trend and support the company’s efforts to attract and retain top talent.
Key Features of the Platform
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- Real-time tracking of acquired skills
- Accelerated employee readiness
- Improved retention rates
- Reduced training burden on franchise owners and store managers
The platform is designed to provide a comprehensive learning environment that enables store employees to monitor their real-time progress in mastering operational skills via mobile devices and tablets. Tailored courses enable employees to learn at their own pace, and real-time tracking of acquired skills allows owners and store managers to gain visibility into employee learning and skill development.
Benefits for Employees, Owners, and Store Managers
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- Intuitive interface with easy access to crucial information
- Enabling efficient customer service
- Real-time tracking of acquired skills and progress
- Improved communication and targeted coaching
The platform is designed to provide a range of benefits for employees, owners, and store managers. For employees, the platform offers a comprehensive learning environment that enables them to learn at their own pace and track their progress in real-time. For owners and store managers, the platform provides real-time visibility into employee learning and skill development, enabling them to communicate more effectively with their staff and provide targeted coaching.
Future Development and Contribution to the SDGs
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- Evolution into a store operation and talent development support solution utilizing AI and data analysis
- Promotion of communication within stores and between multiple stores operated by the same owner
- Contribution to increased store sales and profitability
- Fujitsu’s commitment to the Sustainable Development Goals (SDGs)
The joint platform is expected to evolve further into a store operation and talent development support solution utilizing cutting-edge technologies such as AI and data analysis. This will promote communication within stores and between multiple stores operated by the same owner, maximize customer satisfaction, and contribute to increased store sales and profitability. Fujitsu’s commitment to the Sustainable Development Goals (SDGs) is also reflected in this initiative, as the company aims to contribute to a better future empowered by the SDGs.
About Fujitsu
Fujitsu is a leading digital transformation partner that has been working to resolve some of the world’s greatest challenges for over 80 years. With a range of services and solutions that draw on five key technologies, including Computing, Networks, AI, Data & Security, and Converging Technologies, Fujitsu is committed to making the world a better place through innovation and digitalization.
Key Statistics
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| Consolidated revenues for fiscal year ended March 31, 2024 | 3.7 trillion yen (US$26 billion) |
| Number of employees | 124,000 |
About Seven-Eleven Japan
Seven-Eleven Japan is a leading convenience store chain in Japan that operates over 22,000 stores across the country. With a focus on innovation and digitalization, Seven-Eleven Japan is committed to providing a range of services and solutions that meet the changing needs of its customers and employees.
Conclusion
The joint development of the training platform between Fujitsu and Seven-Eleven Japan is a significant example of the company’s commitment to making the world a better place through innovation and digitalization. This initiative has the potential to accelerate digitalization across Seven-Eleven Japan’s stores and support the company’s efforts to attract and retain top talent. As Fujitsu continues to contribute to the efficiency and quality of employee training across all Seven-Eleven Japan stores, the company is well-positioned to play a key role in promoting communication within stores and between multiple stores operated by the same owner.
