Field Support Engineer Mpumalanga Secunda

The ideal candidate will have a background in engineering or a related field. The job requires excellent communication skills, strong problem-solving skills, and the ability to work independently and as part of a team. The ideal candidate should be able to travel and work in different environments, including rural areas. The role involves providing technical support, conducting site visits, and collaborating with other teams. The salary range for this position is between R 500,000 and R 700,000 per annum. The company offers a comprehensive benefits package, including a pension fund, medical aid, and a bonus scheme. In addition, the company provides a competitive salary and a dynamic work environment. The job is full-time and will require the technical skills, knowledge, and experience necessary to succeed in this role.

Prevent equipment failure and minimize downtime with regular checks and preventative measures.

Maintenance and Upkeep

Regular Checks

Conduct regular checks on all equipment to identify any potential issues before they become major problems. This includes checking for wear and tear, damage, and any signs of malfunction. By identifying and addressing these issues promptly, companies can prevent costly repairs and downtime. ### Preventative Measures*

Preventative Measures

Implement preventative measures to reduce the risk of equipment failure. This can include regular cleaning, lubrication, and maintenance of equipment. By taking proactive steps, companies can reduce the likelihood of equipment failure and minimize downtime. ## Ageing and Escalation*

Ageing and Escalation

Ageing Process

The ageing process involves tracking the number of days since a call was made. Calls that have aged past the agreed upon number of days are escalated to ensure closure. This process helps to ensure that all calls are addressed in a timely manner and that customers are not left waiting for extended periods.

To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e. g. house rules, timekeeping, housekeeping, and dress code, etc. Repeat Calls – To limit the number of recurring calls.

Ensuring Compliance with HR Policies and Procedures

The Importance of Compliance

In any organization, compliance with HR policies and procedures is crucial for maintaining a fair, efficient, and productive work environment.

Technical expertise meets customer service skills in this dynamic IT support role.

Job Title: IT Support Specialist

Job Summary

We are seeking an IT Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

We believe that our work should be a reflection of our values, and we strive to make a positive impact on the world around us.

Our Mission and Values

Our mission is to empower our clients to achieve their goals and make a meaningful difference in their industries. We do this by providing exceptional service, fostering a culture of collaboration, and staying at the forefront of industry trends. Our values are the foundation upon which we build our relationships with clients and colleagues alike. Empowerment: We believe that our clients should be empowered to make informed decisions and drive their own success.

Desired Skills: Adaptability Authenticity Partnership Ingenuity Mastery Learn more/Apply for this position