AI in India is expected to create 1.3 million new jobs by 2027, with 70% of these jobs being in the service sector.

The Growing Workforce-Skill Gap

The workforce-skill gap is a pressing issue that affects various industries and companies across the country. It refers to the mismatch between the skills and qualifications of the workforce and the requirements of the job market.

This growth is driven by the increasing demand for digital transformation and the adoption of cloud computing and cybersecurity solutions. The IT industry is expected to create over 5 million new jobs in the next five years. The industry is expected to continue growing at a CAGR of 10.2% from 2022 to 2025. India’s IT industry is highly competitive, with a large number of players competing for market share. However, the industry has also seen significant consolidation in recent years, with major players acquiring smaller companies to expand their capabilities and services. The industry is also facing challenges, such as the need to invest in emerging technologies such as artificial intelligence and blockchain, as well as concerns over data privacy and security. To mitigate these challenges, the industry is adopting various strategies, including investing in research and development, enhancing cybersecurity measures, and implementing data governance frameworks. The Indian IT industry is playing a critical role in the country’s economic growth and development, with IT exports accounting for a significant portion of the country’s GDP. The industry is expected to continue playing a key role in India’s economic growth and development, with a growing demand for digital transformation and cloud computing solutions driving growth. The government has recognized the importance of the IT industry and has implemented various initiatives to support the industry’s growth, including the National Policy on Information Technology (NPIT) and the Digital India initiative. These initiatives aim to promote the adoption of digital technologies, enhance the digital literacy of the population, and improve the country’s digital infrastructure. The Indian IT industry is also becoming increasingly global, with many companies setting up offices in countries such as the United States, the United Kingdom, and Australia.

The AI Investment Boom

The rapid growth of AI investment is transforming the digital landscape, with businesses and organizations across various industries investing heavily in artificial intelligence. This trend is driven by the increasing recognition of AI’s potential to drive innovation, improve efficiency, and enhance decision-making capabilities.

The Business Case for AI

The business case for AI is compelling, with numerous benefits that can be realized by organizations that invest in AI.

According to IDC, the market for Gen AI-enabled CRM platforms is expected to grow at a CAGR of 34.4% from 2023 to 2028.

The Rise of Gen AI-Enabled CRM Platforms

The rapid advancement of artificial intelligence (AI) has led to the emergence of a new generation of AI-enabled customer relationship management (CRM) platforms. These platforms are designed to provide businesses with advanced capabilities to manage customer interactions, personalize experiences, and gain valuable insights from data. • Gen AI-enabled CRM platforms use machine learning algorithms to analyze customer behavior, preferences, and needs. • They offer advanced features such as predictive analytics, natural language processing, and automation.

This is a result of the increasing demand for automation and efficiency in various sectors.

The Economic Impact of AI

The economic impact of AI is expected to be substantial, with estimates suggesting that AI could add up to $20 trillion to the global economy.