The changes will take effect on July 1, 2023.

The Problem of Tech Support Scams

Tech support scams have become a significant concern for consumers in recent years. These scams typically involve a scammer claiming to be from a reputable company, such as Microsoft or Apple, and convincing the victim to pay for unnecessary tech support services. The scammers often use high-pressure sales tactics to create a sense of urgency, making it difficult for the victim to think clearly and make rational decisions.

The new rule will take effect on January 3, 2024.

The Rise of Telemarketing Scams

The number of telemarketing scam calls has been on the rise in recent years, with the Federal Trade Commission (FTC) reporting a significant increase in complaints from consumers. According to the FTC, these scams often target older adults, who are more vulnerable to these types of calls due to their age and potential lack of familiarity with technology. The FTC has identified several common tactics used by scammers, including: + Using fake or spoofed caller ID numbers to make the call appear legitimate + Claiming to represent a well-known company or organization + Threatening to disconnect service or cancel an account if the consumer doesn’t take immediate action + Demanding payment or personal financial information

The Impact on Older Consumers

The impact of these scams on older consumers has been particularly devastating. According to the FTC, older adults are more likely to be targeted by these scams due to their age and potential lack of familiarity with technology.

Technical Support Services Get a Clearer Definition, New Requirements to Follow.

The Final Rule: Technical Support Services

The Federal Trade Commission (FTC) has issued a final rule that defines technical support services, which will have significant implications for the industry. The rule, which was published on [insert date], clarifies the definition of technical support services and sets forth requirements for companies that offer these services.

What are Technical Support Services? Technical support services are any plan, program, software, or service marketed to repair, maintain, or improve the performance or security of a device. This definition encompasses a wide range of services, including: